Smart Customer Service Tips From Small Businesses

Whether you sell clothing or burritos, stellar customer service will help your business grow

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Takeaways from small business success stories for delivering a world class customer experience.

Every customer deserves a response.
When a customer says something / anything , actually listen and respond no matter what it is. Just create a culture of over-listening , and overreacting to anything within your business.

More than one employee can take part in a customer conversation.
It's engaging when multiple people are chiming in on an issue for one customer. Customers feel a stronger sense of concern and interest from the employees.

Empower your employees for peak performance from day one.
Employees early in their tenure should write out their definition of good customer service. This mentally engages people to think about what they need to do to deliver excellent service. This helped company's like Bonobos, a retailer, to identify employees that had real potential to deliver outstanding customer service.



https://www.salesforce.com/blog/2013/08/customer-service-smb.html